General Biometric Authentication FAQ

How does biometric authentication work?

There are three main components to biometrics: enrollment, verification, and identification. Enrollment is the initial process of collecting biometric data samples from a person and subsequently storing the data in a reference template, which references a user’s identity in a later comparison. Verification is a means by which a person’s identity can be confirmed when compared to a previously enrolled biometric trait. Identification is a means by which a person can be uniquely identified by independently evaluating one or more distinguishing biological traits and comparing it against a common data store.

Why are biometric devices becoming so popular for authentication?

Biometric technology is stronger and more convenient than conventional authentication methods, like passwords and key cards. Since the core of biometrics is about who a user is, and not what a user knows or has, it is easier to use and harder to compromise.

Do fingerprints and other biometrics change with age?

Generally, once a person stops growing, their fingerprints, irises, and other biometrics don’t really change. Children under 5 years old usually have underdeveloped fingerprints, while elderly individuals have decreased skin elasticity. In these cases, one option is to use alternative modalities such as palm or iris.

In the case of injury, general wear and tear, or other situations in which someone’s biometrics do change, they can be re-enrolled into the system.

What is Fusion Biometrics?

Fusion biometrics is when multiple biometric modalities’ data are acquired and scored together for positive identification. It provides greater reliability in identification and prevention of spoof-ability. For example, you can fuse fingerprint data with iris (or voice, face, palm vein, etc.) to more securely and undeniably determine the identity of the owner.

Security FAQ

Does CERTIFY use or sell patient or consumer data?

No, absolutely not.

How is personal information protected and how is data secured?

CERTIFY collects and stores limited personally identifiable information. When a biometric is captured, it is immediately converted from an image into a revocable template. A revocable template is a series of thousands of data points – that have been algorithmically modified to preserve the original template impression – to differentiate the biometric image from anyone else’s. Furthermore, all information is transferred over encrypted VPN or SSL channels; and where applicable, data is encrypted before transmission.


What are key benefits to using CERTIFY products?

CERTIFY is easily implemented, fully integrated to your existing applications, and extremely secure. Using CERTIFY products will save time and money for both your team and your customers or patients. It’s authentication, simplified.

How does CERTIFY eliminate the paper form?

Rather than printing forms or receipts for your customers and patients, they can easily access, review, and sign documents via CERTIFY Access on our CERTIFY QuickTouch Kiosk or on your own hardware.

What industry compliance does CERTIFY support?

CERTIFY is compliant for HIPAA, HITRUST, ISO-27001, and PCI.

How long does implementation take?

It depends on size of your organization and the scope of the implementation. Typical installations for a physician practice are 2-3 weeks. For larger organizations with more complex integrations, an implementation can take up to 2-3 months.

What are your recommendations for biometric readers?

CERTIFY solutions are hardware agnostic, and can be deployed using almost any hardware a client chooses. For a more detailed list and recommendations based on how you’ll be deploying the product, please contact your salesperson to set up a discussion and discovery call. Certify also offers a turnkey hardware solution, CERTIFY QuickTouch.

If you have an existing reader or a preference that is not in our offering, then we are happy to work with that hardware.

What hardware is included in the QuickTouch?

The CERTIFY QuickTouch unit includes a fingerprint scanner, facial recognition camera, flatbed ID and insurance card scanner, a credit card swiper and chip reader, and a touch screen.

How do I use the fingerprint scanner?

When using the fingerprint scanner, you should:

  • Wait for the blue light to show
  • Place finger down flat, in the center of the scanner
  • Use firm pressure
  • Keep finger in place until the white light flashes

You should not be using the side or tip of your finger, pressing down with excessive force, or using different fingers on return visits. Check out our informational video for a quick demonstration.

How does the fingerprint scanner and kiosk stay clean?

We recommend cleaning the hardware once a day with a disinfectant wipe or alcohol swab for hygienic maintenance.

How do you ensure the system in available at all times?

CERTIFY ensures system uptime and is mirrored in two separate secure failover locations. Round-the-clock support is also provided for interface maintenance and troubleshooting.

What is the Connect platform?

Connect is an integration gateway for interoperability. It’s an integration tool as well as a service for custom database integration management. Using it lets your organization cut down on system maintenance and costs by managing all interfaces through one platform.

How can I become a B2B partner of Certify?

To learn more about becoming a CERTIFY partner, give us a call at (650) 425-3050 or send us an email at

What types of vendors can you integrate to?

Our approach is to work with any vendor through the offering of our APIs for direct integration, or to develop custom integration to a vendor’s platform.

How do I get started?

To get started, get in touch with us here. You can also call us at (650) 425-3050 or email us at From there, we’ll help you figure out the best solution for your needs.

What do I need to do to find out more information?

For technical assistance, head over to Support. For sales, click here to get in touch with a solutions specialist. If you want to work for us, take a look at our open positions at Careers.

For general inquiries, feel free to call us at (650) 425-3050 or send us an email at We look forward to hearing from you!

Have a technical question? Head over to Support.

Can't find an answer or want to learn more?

Email us at or Call us at (650) 425-3050