Contact Support:

(650) 425-3050 x121

General Biometric Authentication FAQ:

There are three main components to biometrics: enrollment, verification, and identification. Enrollment is the initial process of collecting biometric data samples from a person and subsequently storing the data in a reference template, which references a user’s identity in a later comparison. Verification is a means by which a person’s identity can be confirmed when compared to a previously enrolled biometric trait. Identification is a means by which a person can be uniquely identified by independently evaluating one or more distinguishing biological traits and comparing it against a common data store.
Biometric technology is stronger and more convenient than conventional authentication methods, like passwords and key cards. Since the core of biometrics is about who a user is, and not what a user knows or has, it is easier to use and harder to compromise.
Generally, once a person stops growing, their fingerprints, irises, and other biometrics don’t really change. Children under 5 years old usually have underdeveloped fingerprints, while elderly individuals have decreased skin elasticity. In these cases, one option is to use alternative modalities such as palm or iris. In the case of injury, general wear and tear, or other situations in which someone’s biometrics do change, they can be re-enrolled into the system.
Fusion biometrics is when multiple biometric modalities’ data are acquired and scored together for positive identification. It provides greater reliability in identification and prevention of spoof-ability. For example, you can fuse fingerprint data with iris (or voice, face, palm vein, etc.) to more securely and undeniably determine the identity of the owner.

Security FAQ:

No, absolutely not.
CERTIFY collects and stores limited personally identifiable information. When a biometric is captured, it is immediately converted from an image into a revocable template. A revocable template is a series of thousands of data points – that have been algorithmically modified to preserve the original template impression – to differentiate the biometric image from anyone else’s. Furthermore, all information is transferred over encrypted VPN or SSL channels; and where applicable, data is encrypted before transmission.

CERTIFY Solution FAQ:

CERTIFY is easily implemented, fully integrated to your existing applications, and extremely secure. Using CERTIFY products will save time and money for both your team and your customers or patients. It’s authentication, simplified.
Rather than printing forms or receipts for your customers and patients, they can easily access, review, and sign documents via CERTIFY Access on our CERTIFY QuickTouch Kiosk or on your own hardware.
CERTIFY is compliant for HIPAA, HITRUST, ISO-27001, and PCI.
It depends on size of your organization and the scope of the implementation. Typical installations for a physician practice are 2-3 weeks. For larger organizations with more complex integrations, an implementation can take up to 2-3 months.
CERTIFY solutions are hardware agnostic, and can be deployed using almost any hardware a client chooses. For a more detailed list and recommendations based on how you’ll be deploying the product, please contact your salesperson to set up a discussion and discovery call. Certify also offers a turnkey hardware solution, CERTIFY QuickTouch. If you have an existing reader or a preference that is not in our offering, then we are happy to work with that hardware.
When using the fingerprint scanner, you should: • Wait for the blue light to show • Place finger down flat, in the center of the scanner • Use firm pressure • Keep finger in place until the white light flashes. You should not be using the side or tip of your finger, pressing down with excessive force, or using different fingers on return visits.
We recommend cleaning the hardware once a day with a disinfectant wipe or alcohol swab for hygienic maintenance.
CERTIFY ensures system uptime and is mirrored in two separate secure failover locations. Round-the-clock support is also provided for interface maintenance and troubleshooting.
Connect is an integration gateway for interoperability. It’s an integration tool as well as a service for custom database integration management. Using it lets your organization cut down on system maintenance and costs by managing all interfaces through one platform.
To learn more about becoming a CERTIFY partner, give us a call at (650) 425-3050 or send us an email at partners@certifyglobal.com.
Our approach is to work with any vendor through the offering of our APIs for direct integration, or to develop custom integration to a vendor’s platform.
To get started, get in touch with us on our Contact page. You can also call us at (650) 425-3050 or email us at info@certifyglobal.com. From there, we’ll help you figure out the best solution for your needs.
For technical assistance, head over to Contact. From there, you can get in touch with a solutions specialist. For general inquiries, feel free to call us at (650) 425-3050 or send us an email at info@certifyglobal.com. We look forward to hearing from you!

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